Shipping Policy

Shipping Policy

Delivery of Goods is limited to the territory of the European Union and takes place to the address indicated by the Customer when placing the Order.

  1. Ordered Goods will be delivered via courier or freight forwarding. Additional delivery costs will be indicated at the time of order placement.

  2. The delivery time is detailed on the product page. It is calculated from the date of order confirmation to the date of receipt of the shipment by the courier/forwarder or by the customer.

  3. On the day the Goods are sent to the Customer (if the option of personal collection of the Goods has not been selected), information confirming the shipment by the Seller is sent to the Customer's e-mail address.

  4. Delivery times vary depending on the selected delivery type and pickup location. They are specified during the ordering process. They are calculated from the date the courier/freight forwarder picks up the shipment to the date the first delivery attempt is made.

  5. The Seller, in accordance with the Customer's wishes, attaches a receipt or VAT invoice covering the delivered Goods to the shipment. To receive a VAT invoice, the Customer should declare at the time of purchase that they are purchasing the Goods as an Entrepreneur (VAT payer). This declaration is made by checking the appropriate box in the Order form before submitting the Order to the Seller.

  6. The Customer is obligated to check the Order for any damage incurred during shipping and, if such damage occurs, to complete a damage report containing the date and time of delivery and a description of the damage. This report is a prerequisite for reviewing any potential complaints.

  7. Deliveries are made on weekdays, Monday through Friday. No deliveries are made on weekends or public holidays.

  8. The Customer may collect the ordered Goods in person. Collection can be made at the Seller's office on Business Days, during the opening hours indicated on the Store's Website, after prior arrangement of the collection date with the Seller via email or telephone.